From tomorrow the way we access urgent care is changing. From tomorrow, Cardiff will move to a #PhoneFirst system.

More about this is available here.

Patients will be encouraged to phone ahead first, and if appropriate will be given an appointment slot saving precious time and also NHS resources.

This new approach is a response to COVID-19 and to ensure services remain safe while hospitals practise social distancing, meaning Emergency Units will not become overcrowded while patients wait safely in their own home for an appointment.

Do you have a question about the new ‘Phone First’ CAV 24/7 system we’re launching tomorrow? Ask C+V HB clinicians via their Facebook Live Q&A today between 3pm-4pm.

You can access the Facebook live at 3pm by clicking here.

This service supports BSL users, deaf persons and those with hearing and speech difficulties. To find out how, and for more information on the service is accessible via Relay UK, read this frequently asked questions page to find out more

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