Council Tax Assistance
If you are concerned about your council tax please contact the Council Tax team at Cardiff Council via this online contact form.
Alternatively, please email the office direct at firstname.lastname@example.org.
If you are on a low income, or your income has reduced, you may be entitled to Council Tax Reduction – it’s absolutely worth checking if you are entitled to this.
Find out more and apply for a reduction or notify the Council of any changes.
How to get green bags:
Go to the Cardiff Council website here and enter your postcode to find your nearest stockist of free Council green bags.
Waste Collection Changes in Cardiff Central
Cardiff is moving to a new, weekly, kerbside-collection which will see all household waste (except garden waste) picked up at the same time.
Collection days for your area will remain the same, but the way waste is handled is changing to help manage the impact of COVID-19 and ensure the wellbeing of both residents and the workforce.
Starting on Monday, March 30th, all residents who have a black, wheelie bin must put their food waste and hygiene waste (nappies/medical waste etc) into the black bin for collection. Do not use your food caddy. Collections will be on the normal day for your area.
Residents that live in areas which don’t have black wheelie bins must put hygiene waste (nappies/medical waste etc) in their red-striped bags for general waste. Food waste in bag areas should continue to go into your food caddy to stop animals and birds scattering food waste across streets.
Recycling collections will continue as normal and recycling bags should be put out weekly at the same time alongside other waste.
All residents, wherever you live in Cardiff, are asked to continue to recycle as normal, to rinse out their recycling and to put the correct recyclables in their green recycling bags. The council’s A-Z or recycling is available here https://www.cardiff.gov.uk/ENG/resident/Rubbish-and-recycling/A-Z-of-recycling/Pages/default.aspx
As general waste will now be collected weekly rather than fortnightly the council does not expect to see black bins overflowing or excess general waste left by the side of bins.
Bulky waste and green garden waste collections
Bulky waste collections and green garden waste collections have been stopped until the emergency is over. Stopping these services will help the council deploy the workforce to keep our streets clean.
To simplify and ensure waste operations can continue with a reduced workforce we may be unable to sort recyclable waste during the emergency, as such, it will go to the energy from waste plant along with the residual waste. This is the safest way to dispose of waste that may be carrying Covid-19.
However, as strange as it seems, we still need you to put recyclables into your green recycling bags so that we can return to recycling the waste when we are able.
Also, if you don’t wash out and separate your green bags animals and birds will break them open scattering waste over the streets. With a reduced workforce it’ll become extremely difficult for us to manage and clean this up.
Green recycling bags remain available at the four key hubs which are, Central Library Hub; Powerhouse in Llanedeyrn, St Mellons Hub and Ely Hub. They can also be ordered online here https://www.cardiff.gov.uk/ENG/resident/Rubbish-and-recycling/Food-and-recycling-bags/Pages/default.aspx and we are redeploying staff to speed up home deliveries. We ask for your patience in the circumstances as we do our best to get bags to you.