This is a very difficult time for many people, with many losing their jobs or self-employment income or being furloughed. Many will be going through the Universal Credit system for the very first time.

The Universal Credit website and phone lines are incredibly busy and many are struggling to access the support they need due to the unprecedented demand.

You can check the amount of benefits you are entitled to by using the Turn2Us benefit calculator. Click here to access.

If you’re having trouble accessing UC there are organisations who can help you. Details for Speakeasy and CAB Cardiff are below, you can also of course continue to contact me on or 02921 329736 for support.

Speakeasy Advice Centre in Cardiff

Speakeasy can’t see you in person at the moment but their team are here with legal advice and support by phone and email. If you need help with any of the issues listed below, please call 029 2045 3111 or email

Speakeasy have advisors on hand to help with employment issues like furlough, unfair dismissal, zero-hours contracts and more. They can also help with benefits issues, debt problems and housing.

For more information you can access their website here.

Cardiff and Vale Citizens Advice

Citizens Advice Cardiff & Vale drop-in services will be temporarily closed due to potential implications of Covid-19 but advice is still available via our telephone, email and webchat services as follows:

Contact their Advicelink Cymru service on 0300 3302 119
Advisers are available 9am-5pm, Monday to Friday

Universal Credit:
For help to make a Universal Credit claim, contact their free national Help To Claim phone service on 08000 241 220
Advisers are available 8am-6pm, Monday to Friday

EU Citizens Rights
For advice on making settled status applications contact them on 0300 3309 059

Consumer Advice:
Contact the Citizens Advice Consumer Helpline on 0808 223 1133

To speak with an advisor in Welsh, call 0808 223 1144
Advisers are available 9am-5pm Monday to Friday

For online help, to include access to CAB email and webchat services, please visit their national website at

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